Privacy Policy
Your privacy matters. This policy explains how LUME collects, uses, stores and protects your personal information.
LUME operates this store and website, including all related information, content, features, tools, products and services in order to provide customers with a curated shopping experience.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through our Services.
Personal Information We Collect
Depending on how you interact with our Services, we may collect:
- Contact information (name, address, phone number and email).
- Billing and payment information.
- Account details and preferences.
- Purchase and transaction history.
- Communications with customer support.
- Device and browser information.
- Usage and analytics information.
How We Use Your Information
- Process orders and payments.
- Provide customer support.
- Improve our products and services.
- Personalize your shopping experience.
- Send transactional and marketing communications.
- Protect against fraud and security threats.
- Comply with legal obligations.
Sharing Your Information
We may share personal information with Shopify, payment processors, logistics providers, customer service platforms, analytics providers, marketing partners and other service providers that help us operate our business.
Information may also be disclosed where required by law or in connection with a business transaction.
Cookies & Analytics
We use cookies and similar technologies to remember your preferences, improve website functionality, analyze traffic and deliver relevant advertising.
Your Rights
Depending on your location, you may have rights relating to your personal information including:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Receive a copy of your data.
- Withdraw consent where applicable.
- Object to certain processing activities.
Data Security & Retention
We take reasonable measures to protect your information, however no method of transmission over the internet or electronic storage is completely secure.
We retain information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@lumegoods.co.uk
Address: 80-90 Paul Street, London, ENG, EC2A 4NE, GB