Refund Policy

30-Day Return Policy

We offer a 30-day return period. You have 30 days from receiving your order to request a return.

To qualify under our 30-day returns policy, your item should be returned unused, in the condition you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

How Returns Work

If your return is accepted, we'll send you a return shipping label, along with instructions explaining how and where to send your package.

Returns sent without first requesting authorization will not be accepted.

Return Address: LUME INNOVATIONS LTD, 80-90 Paul Street, London EC2A 4NE

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We'll evaluate the issue promptly and work to make it right.

Non-Returnable Items

Certain types of items cannot be returned.

• Perishable goods (food, flowers, plants).
• Custom or personalized products.
• Personal care and beauty products.
• Hazardous materials.
• Flammable liquids or gases.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order once the return has been approved.

14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refund Processing

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time before funds appear in your account.